Client Success / Project Coordinator

We are looking for a proactive and customer-focused professional to manage client relationships and coordinate cross-functional project delivery. This role involves direct interaction with customers, internal stakeholders, and leadership to ensure smooth execution of projects, clear communication, and timely delivery.

Experience in Martech is a strong plus. Candidates from IT services or consulting backgrounds with strong project coordination skills are also encouraged to apply.

Key Responsibilities

• Act as the primary point of contact for customers and manage ongoing client relationships

• Understand client requirements, business objectives, and expectations

• Plan, schedule, and coordinate client meetings, including agendas, timelines, and follow-ups

• Manage internal stakeholders across marketing, tech, and operations teams

• Track project timelines, dependencies, and action items to ensure on-time delivery

• Communicate project updates, risks, and changes clearly to both clients and internal teams

• Handle multiple projects simultaneously while maintaining attention to detail

• Influence cross-functional teams to drive outcomes without direct authority

• Ensure customer satisfaction through clear communication and expectation management

Required Skills & Qualifications

• Strong written and verbal communication skills

• Proven experience working directly with customers or clients

• Solid understanding of customer needs and relationship management

• Ability to manage meetings, timelines, dependencies, and action items

• Experience coordinating multiple projects across teams

• Background in Martech is a big plus (CRMs, marketing tools, analytics, automation, etc.)

• If not Martech, experience in IT services or technology consulting is required